Two numbers that predict the rest
Welcome rate is the share of newcomers greeted inside their first seven days. Connected share is the share of active members with at least one tie in the last 30 days — an act given, an act received, or a ritual checked in.
- Welcome rate, per settled week
- Connected share of active members
- Recognition and ritual check-ins per week
Wired into churn risk
Members on the churn list who have no tie to the room are marked “no tie here”, with a thanks button right there. The retention call stops being a discount offer and becomes a human one.
- Untied members flagged on the call sheet
- One-tap recognition from the same row
- Context, not just a risk score
A follow-up list with names on it
Newcomers nobody has greeted, regulars who have gone quiet, rituals that went cold. Staff see it on the Today tab of the console and can act without leaving the page.
- Ungreeted newcomers from the last 14 days
- Quiet members over the last 30 days
- Welcome and thanks straight from the list
It lands in the morning brief
Your daily brief already writes the day's plan. Now it names the newcomers nobody has greeted and mentions welcome rate and connected share when they are weak or improving — in the center's own language.
- Named newcomers in the brief
- Plain-language percentages, no jargon
- Written in your center's language
How it works
Nothing new to track
The numbers come from greetings, thanks and check-ins that already happen.
Read it on the Insights tab
Two headline numbers plus an eight-week trend, next to churn risk.
Act on the same screen
Welcome a newcomer or thank a quiet member with one tap.
Common questions
Keep exploring
Related capabilities
Member retention
Churn risk per member, explained, with one action a day your team can actually do.
Learn moreMorning brief email
When the night analysis finds news, it lands in your inbox — and you can hand it to a coach with one tap.
Learn moreRituals & streaks
One weekly thing the whole room does, with check-ins, streaks and a place on your screens.
Learn more